These terms explain how orders, payments, delivery, returns and complaints work when buying from Luxbrik in Sweden.
The seller address has been added. Portal's Swedish shipping price is now displayed before payment. Final organisation-number details, freight prices for future lamps, and any applicable estimated pallet return cost still need to be completed for the final seller/shipping setup.
Luxbrik sells handmade lighting and related products. Product pages will state the main characteristics of each product, including price, dimensions, approximate weight, materials, stock or availability, and any product-specific production or delivery information.
Because Luxbrik products are handmade, small cosmetic variations may occur between individual pieces. These variations do not reduce your statutory rights if the product is defective, materially different from its description, or otherwise does not meet legal requirements.
Prices are shown in Swedish kronor (SEK). Before payment, the checkout will show the total amount payable, including any mandatory charges and shipping that apply to the order.
Payments are processed securely by Stripe. Luxbrik does not receive or store your full card number, PIN or card security code.
An order is placed when checkout is completed and payment succeeds. If Luxbrik cannot fulfil an order, for example because of an availability problem, the customer will be contacted and any amount that should be refunded will be returned through the appropriate payment method.
Luxbrik currently intends to deliver within Sweden. Heavy or bulky lamps may be shipped by pallet or freight service rather than ordinary parcel delivery.
The current delivery target is 3–7 business days once an order is ready for dispatch. Handmade products may have a separate production lead time; if so, that lead time will be shown on the product page before purchase.
Portal currently has a tracked shipping charge of 249 kr per lamp within Sweden, shown in the bag and Stripe Checkout before payment. This is the store's charge for shipping and handling, not a guaranteed courier tariff. Shipping for heavier or future releases will be specified before those products can be ordered. Delivery times are estimates unless a specific guaranteed delivery time is expressly agreed.
The customer is responsible for providing correct delivery and contact information. If a carrier requires a phone number to arrange pallet delivery, the number supplied at checkout may be shared with that carrier for that purpose.
For most eligible online purchases, consumers have a statutory 14-day right of withdrawal. For goods, the withdrawal period normally starts the day after the customer receives the goods.
To exercise the right of withdrawal, the customer may clearly notify Luxbrik by email, phone, the Luxbrik withdrawal function, or another clear statement. A reason is not required.
After notifying Luxbrik, the customer must return the goods within the period required by applicable law. The customer is responsible for the direct cost of return shipping when Luxbrik has informed them of that responsibility before purchase.
Some Luxbrik lamps may require pallet freight for return. Pallet return can be expensive. For products that cannot normally be returned by ordinary post, an estimated return cost will be shown before purchase.
Where the law allows an exception to the right of withdrawal, for example for goods made to the customer's specifications or clearly personalised, that exception will only be relied on when the customer has been clearly informed before ordering.
If a customer handles a returned product more than necessary to establish its nature, characteristics and function, a lawful deduction for diminished value may apply.
Refunds will be handled in accordance with Swedish consumer law. Where the full order is validly withdrawn, the amount legally due back to the customer will be refunded, including the original standard delivery cost where required by law.
Luxbrik may wait to issue the refund until the goods have been returned or the customer provides acceptable proof that the goods were sent back, where the law permits this. Refunds are normally made using the same payment method used for the purchase unless otherwise agreed.
Swedish consumers have statutory complaint rights for original defects. For goods, the statutory complaint period is generally three years. These rights apply regardless of whether Luxbrik offers any separate voluntary guarantee.
If a lamp arrives damaged, faulty, incomplete or materially different from the description, contact Luxbrik at luxbrik.support@gmail.com or through Customer Support. Keep the product and packaging until Luxbrik has reviewed the issue, and provide photos if reasonably requested.
Where the defect is Luxbrik's responsibility, remedies may include repair, replacement, price reduction, cancellation of the purchase or reimbursement of reasonable costs, depending on what applicable law provides in the circumstances.
Contact Luxbrik as soon as possible if you want to change or cancel an order before delivery. Consumers retain any mandatory rights provided by Swedish law. For a product that has already entered custom production, Luxbrik may have a right to reasonable compensation for costs where the law allows it.
Customers must follow the instructions and safety information supplied with the product. Any electrical installation that legally requires a qualified person must be performed accordingly.
Luxbrik's terms do not limit any mandatory product-safety obligations or consumer rights.
Luxbrik processes personal data to handle orders, payments, shipping, customer support and legal obligations. Details are explained in the Luxbrik Privacy Policy.
Please contact Luxbrik first so we can try to resolve the issue. Consumers may also have the right to refer a dispute to Allmänna reklamationsnämnden (ARN) or to a competent court.
These terms are governed by Swedish law, without taking away any mandatory consumer protection that applies to the customer.
Luxbrik may update these terms for future orders. The terms that applied when an order was placed will remain relevant to that order, subject to mandatory law.
Last updated: 26 October 2026.